BPO / ITES SERVICES

Our BPO industry expertise lies mainly in the fields of:

1. DATA ENTRY SERVICES:

• Bay Item Listing
• Real Estate
• PDF Conversion

2. EMPLOYEE SCREENING:

Employee screening using online tools to feed the data of employees. The data may include any or all of the following - Criminal Record, Drug Testing Programs, Federal Court Programs, License Verification, and so on.

3. LEAD VERIFICATION SYSTEM:

We provide Lead Testing services wherein we call the number list to identify the disconnected number or the correct number and address. This project enables the client to improve their time management. The project is signed on a retainer basis wherein the client pays a dedicated rate per agent per month.

4. CALL CENTER :

GlowTouch provides a Voice-based Call Center that provides a full range of high-volume outbound Call handling services to U.S and U.K. The Call center provides a range of services like Data collection, surveys or sales for B2B clients. We provide Sales Calls at 3 Levels:

• Level 1: Cold Calls
• Level 2: Pre-Scope (Pre-Qualification of the Client)
• Level 3: Closing Sales

5. BUILT OPERATE TRANSFER (BOT) SERVICES:

GlowTouch can set up the entire back office infrastructure for the client. GlowTouch will initially be responsible for hiring all the resources and managing them on behalf of the client for an agreed upon time-frame. Once all the initial setup and growing pains have been overcome, GlowTouch will transfer full ownership, management and resources to the client.

CUSTOMER SUPPORT SERVICES - RELATED TO WEB HOSTING

1. Non Technical Support (Email/Chat/Call Centre)

Customer support with respect to hosting which includes help with account signups , use of our tools/services, website development/promotion suggestions, help with hosting Account Management/Maintenance, domain registration, renewal, management/maintenance, registrar transfers and help with related issues, t racking of fraud issues due to misuse of CC and other copyright violation, a buse/spam handling and terms of service violation etc.

2. Technical Support (Email/Chat/Call Centre)

Includes help on issues which the customer faces when creating their website. We provide complete support for issues arising in the following field.
a) UNIX Platform: FTP, Web Publishing with MS FrontPage, CGI scripting, MySQL database support, Email Support including POP email system & IMAP email system, usage of Advanced Domain management options, usage of custom DNS System, issues arising due to software interface problems, internal UNIX platform issues (Basic).
b) Windows NT Platform: FTP, Web Publishing with MS FrontPage, CGI scripting, Email Support including POP email system & IMAP email system, ASP support, MS SQL, Access database support, usage of Advance Domain management options. usage of custom DNS System, Issues arising due to our software interface problems, Internal Windows platform issues (Basic).

3. Technical Support (Level 2) (Email/Chat/Call Centre)

Includes backend support which involves debugging of system side codes and fixing of system side issues and providing complete Support/Management for issues arising in system side maintenance (Unix/Windows NT), backup/recovery of customer data, internal software management/maintenance, internal system side database management, development and deployment of new customer support software (Unix/Windows NT), development of new tools for the customer for web hosting and management (Unix/Windows NT), maintenance of customer accounts, migration etc.

4. Engineering Support:

There are two levels of engineering support that are provided. One level of support offer s a higher level technical assistance that may not be available from the customer support reps in the Tier 1 organization. These engineers form the first phase of the Tier 2 support system. At an even higher level than the first, very seasoned and skilled engineers provide a greater deal of customer support to clients for more complex issues.